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Coastal Niche Gardens Privacy Policy

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This Privacy Policy outlines how Coastal Niche Gardens (β€œwe”, β€œus”, β€œour”) collects, uses, stores and protects your personal information.
We are committed to respecting your privacy and handling your personal information in a safe, transparent and responsible way. ‍
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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What Information We Collect

‍ We only collect information that is necessary to provide our services and run our business effectively.

‍ This may include:

  • ‍Name

  • Phone number

  • Email address

  • Property address

  • Details about your garden, project or service request

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If you choose to work with us, we may also collect:

  • Quotes and service history

  • Communication records

  • Photos of your garden (for service or agreed marketing use)

‍ We do not collect sensitive information unless required and with your consent.

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‍ How We Collect Your Information

‍ We collect personal information directly from you when you:

  • ‍Contact us for a quote or enquiry

  • Book a service

  • Communicate with us via phone, email or social media

  • Interact with our website

‍ We may also collect limited information automatically when you visit our website, such as:

  • ‍ IP address

  • Pages visited

  • Browser type

‍ This helps us improve how our website functions.

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How We Use Your Information

‍ We use your information to:‍ ‍

  • Provide quotes and gardening services

  • Communicate with you about your project

  • Deliver reliable, ongoing garden care

  • Improve our services and customer experience

  • Send occasional updates or relevant information (only if you’ve opted in)

‍We keep things simple, and your information is used to help us do our job well and build long-term, trusted relationships.

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Sharing Your Information

‍ We do not sell, rent or trade your personal information.

‍ We may share your information with trusted third parties where necessary to operate our business, such as:

  • ‍ ‍Suppliers or contractors involved in your project

  • IT or website service providers

  • Professional advisors (e.g. accountant, legal)

‍ ‍Any third parties we work with are expected to handle your information securely and appropriately.

‍ Storage & Security

‍ We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

‍ Your information may be stored:

  • ‍ ‍Digitally (secure systems and devices)

  • In emails or job records

  • In limited paper files (where necessary)

‍ When information is no longer needed, we take steps to securely delete or de-identify it.

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Photos & Marketing

‍ From time to time, we may take photos of our work for portfolio, website or social media use.

‍ We will always respect your privacy and will seek permission where images may identify your property or personal details.

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Access & Corrections

‍ You can request access to the personal information we hold about you at any time.

‍ If something isn’t accurate or up to date, we’ll correct it promptly.

‍ To request access or updates, please contact us using the details below.

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Marketing & Communication

‍ If you receive communications from us, you can opt out at any time by contacting us or using the unsubscribe option provided.

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‍Cookies & Website Use

‍ Our website may use cookies to improve your browsing experience.

‍ You can adjust your browser settings to refuse cookies, although some parts of the website may not function as intended.

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Changes to This Policy

‍ We may update this Privacy Policy from time to time.

‍ The latest version will always be available on our website.

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Contact Us

‍If you have any questions, concerns, or requests regarding your personal information, please contact:

‍ ‍Coastal Niche Gardens

‍ ‍ πŸ“ PO Box 1091, Kingscliff LPO, NSW, 2487

‍ β€πŸ“ž0403 913 911

‍ β€πŸ“§ coastalnichegardens@live.com.au

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‍ ‍Complaints

‍ ‍If you believe your privacy has not been handled correctly, please contact us first so we can resolve the issue.

‍ ‍If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au

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