Coastal Niche Gardens Privacy Policy
This Privacy Policy outlines how Coastal Niche Gardens (“we”, “us”, “our”) collects, uses, stores and protects your personal information.
We are committed to respecting your privacy and handling your personal information in a safe, transparent and responsible way.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We only collect information that is necessary to provide our services and run our business effectively.
This may include:
Name
Phone number
Email address
Property address
Details about your garden, project or service request
If you choose to work with us, we may also collect:
Quotes and service history
Communication records
Photos of your garden (for service or agreed marketing use)
We do not collect sensitive information unless required and with your consent.
How We Collect Your Information
We collect personal information directly from you when you:
Contact us for a quote or enquiry
Book a service
Communicate with us via phone, email or social media
Interact with our website
We may also collect limited information automatically when you visit our website, such as:
IP address
Pages visited
Browser type
This helps us improve how our website functions.
How We Use Your Information
We use your information to:
Provide quotes and gardening services
Communicate with you about your project
Deliver reliable, ongoing garden care
Improve our services and customer experience
Send occasional updates or relevant information (only if you’ve opted in)
We keep things simple, and your information is used to help us do our job well and build long-term, trusted relationships.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with trusted third parties where necessary to operate our business, such as:
Suppliers or contractors involved in your project
IT or website service providers
Professional advisors (e.g. accountant, legal)
Any third parties we work with are expected to handle your information securely and appropriately.
Storage & Security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.
Your information may be stored:
Digitally (secure systems and devices)
In emails or job records
In limited paper files (where necessary)
When information is no longer needed, we take steps to securely delete or de-identify it.
Photos & Marketing
From time to time, we may take photos of our work for portfolio, website or social media use.
We will always respect your privacy and will seek permission where images may identify your property or personal details.
Access & Corrections
You can request access to the personal information we hold about you at any time.
If something isn’t accurate or up to date, we’ll correct it promptly.
To request access or updates, please contact us using the details below.
Marketing & Communication
If you receive communications from us, you can opt out at any time by contacting us or using the unsubscribe option provided.
Cookies & Website Use
Our website may use cookies to improve your browsing experience.
You can adjust your browser settings to refuse cookies, although some parts of the website may not function as intended.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact:
Coastal Niche Gardens
📍 PO Box 1091, Kingscliff LPO, NSW, 2487
📞0403 913 911
📧 coastalnichegardens@live.com.au
Complaints
If you believe your privacy has not been handled correctly, please contact us first so we can resolve the issue.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au